PAUL WAS RIGHT [17 Dec 2009|08:16pm] drderanged [ mood | irritated ] I have been a MetroPCS customer for 24 hours. I am no longer a customer of MetroPCS. MetroPCS can go to hell and have demons poop on them. The last day has been a nightmare of looped automated answering systems, Indian call centers and complete incompetence from everyone involved. Top to bottom. The short explanation is this… I managed to get ahold of someone that spoke enough English to get my information and activate my account. They didn’t, however, activate my phone. I spoke to half a dozen people yesterday and not a one of them knew what I was talking about. As if they’d never even heard of activating a phone before. The last one said, “Oh, take it back to the store. That’s something they need to do.” In the back of my mind, I suspected this was a washing of the hands and that hopefully someone else would figure out the problem. I did just that. Then I watched the poor kid go through the same hassle I did for over an f’n hour. It’s pretty sad when this kid that looks like he’s barely out of high school, actually knows more than their entire customer support team. He finally ran out of options. Even after calling the local area sales rep. I told him that I would be back tomorrow to exchange the phone and perhaps look into something else. My favorite moment though was when you’d tell the automated system you’d like to speak to “customer service” the reply would be, “I understand you want to talk to customer service… but maybe I can help instead.” And then it would repeat the same message over again. How pathetic is that? 3 comments|post comment

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